Hm Playa Del Carmen, Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Avenida Constituyentes 180, Entre Avenida 15 Norte Y Avenida 20 Norte, Playa del Carmen, Mexico, 000000

“The hotel is just a two-minute walk from vibrant 5th Avenue, surrounded by fantastic restaurants and shops!”view full review

Hm Playa Del Carmen offers contemporary accommodations with a focus on comfort, featuring two swimming pools, a fitness center, and an on-site boutique. This 4-star hotel boasts a prime design inspired by the Yucatan Peninsula, ideal for guests seeking convenience and leisure while enjoying proximity to local attractions.

Rooms & Amenities

Rooms at Hm Playa Del Carmen feature modern amenities such as air conditioning, flat-screen TVs, and a minibar. Some accommodations include private balconies, while the spacious Junior Suites offer a seating area and terrace with city views.

Dining & Leisure

Dining options at Hm Playa Del Carmen include a breakfast buffet featuring local tortillas and fresh juices, while the Snack Bar offers a variety of dishes from 11 am to 5 pm. Guests can also enjoy the rooftop bar, which serves cocktails alongside a range of Mexican cuisine.

Leisure & Services

The hotel has a fully equipped gym for fitness enthusiasts and two outdoor swimming pools offering sun terraces for relaxation. Hm Playa Del Carmen also facilitates excursions for guests, including activities such as ecological tours and visits to local cenotes.

Location & Transportation

Convenient transportation options such as taxis and shuttles facilitate easy access to the area's notable attractions like Quinta Avenida and the beautiful beaches. The hotel is located approximately 55 km from Cancun Airport, with airport transfers available upon request.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Kamar kembar superior

Max:

2 persons

29 m²

Bed options:

2 Single beds

Shower

Bathtub

room details

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Kamar queen executive

Max:

2 persons

56 m²

Bed options:

1 Tempat Tidur Ukuran King

Shower

Bathtub

room details

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Kamar queen deluxe

Max:

2 persons

35 m²

Bed options:

1 Tempat Tidur Ukuran King

Shower

Bathtub

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Playa del Carmen300 m

Airports

Aeropuerto de Playa del Carmen (PCM) 1.7 km

Cancun (CUN) 55.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Breakfast Delight!

“I absolutely loved the breakfast options at the hotel. Every morning, I was greeted with a wonderful variety, from freshly made eggs to delicious juices. It was a perfect start to my day, and I found myself getting excited to head to the breakfast room each morning!” view full review

Relaxing Pool Oasis

“The central swimming pool was a highlight of my stay! Surrounded by palm trees, it was the perfect peaceful retreat. I enjoyed lounging by the pool, where the atmosphere was always relaxing and serene, never too noisy or crowded.” view full review

Comfortable and Clean

“The room I stayed in was cozy and clean, which made my stay very enjoyable. I appreciated the thoughtful layout with a separate toilet and shower. It was comfortable enough for two people and the daily cleaning service kept everything spotless!” view full review

Well-Designed Bathroom

“I loved the bathroom setup! The open-plan basin design was practical and convenient. It made getting ready in the mornings easy and efficient. The separate toilet and shower provided a nice touch of privacy as well.” view full review

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Currency exchange
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Diving
Snorkelling
Canoeing
Horseback riding
Fishing

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

Restaurant
Poolside snack bar
Snack bar

Children

Cots
Children's menu

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace

Room features

Air conditioning
Soundproofed rooms
Sitting area
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Avenida Constituyentes 180, Entre Avenida 15 Norte Y Avenida 20 Norte, Playa del Carmen, Mexico, 000000

Map view

Avenida Constituyentes 180, Entre Avenida 15 Norte Y Avenida 20 Norte, Playa del Carmen, Mexico, 000000

City landmarks

Landmark

Quinta Avenida

700 m

Landmark

Los Fundadores Park

1.3 km

Museum

Museo Frida Kahlo Playa Del Carmen

790 m

Landmark

Gaston Charo Art Gallery Playa del Carmen

670 m

Landmark

Sun Jaguar

820 m

Landmark

Galeria Lamanai

820 m

Gallery

Tierra Huichol

850 m

Landmark

Galeria de Arte 5ta Avenida

890 m

Landmark

La 5ta Hacienda

920 m

Landmark

La Sirena's Fine Mexican Handcrafts

1.1 km

Landmark

Corazon de Mexico

1.1 km

Nearby

Mall

Quinta Alegria Shopping Mall

270 m

Museum

3D Museum of Wonders

270 m

Church

Nuestra Senora del Carmen Catholic Church

270 m

Beach

Mamita's Beach Club

270 m

Night club

Coco Bongo

270 m

Beach

Kool Beach Club

270 m

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

270 m

Gallery

Riviera Art Gallery

270 m

Gallery

La Galeria de Playa Art Gallery

270 m

Beach

Playacar

270 m

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

270 m

Avenida entre 24 y 34 calles 5a

Caminarte

270 m

Aquarium

Aquarium Beach

270 m

Casino

Grand Riviera Casino

270 m

Store

MEGA Soriana

270 m

Store

DAC Verduras y Frutas

270 m

Shopping Area

Plaza Calle Corazon

270 m

Shopping Area

Plaza Las Americas

270 m

Night club

Salon Salsanera

270 m

Restaurants

La Cafe

150 m

Calle 2 Norte 153 Local 1

Senor Frog's Playa del Carmen

310 m

Calle Quinta Avenida Calle 22 Norte

Legends Sports Bar

190 m

Norte entre 10 y 15 Av 16 Local 8 Plaza Karma

Sapori D'Italia

150 m

Ave 10 norte entre calle 20 norte y Av. Constituyentes Local 5 y 6

Bella Italia Pizzeria

130 m

Avenida 10 y calle 20 Colonia Quintas Del Carmen

Cantina Mamitas

170 m

Calle 28

La Parrilla

170 m

Avenida Constituyentes Loc. 1 Entre 5ta Av. y Zona Federal Maritima 26

Starbucks Playacar

170 m

Paseo Xaman-Ha Lt 19 Plaza Playacar

Reviews and Ratings

Feedback from previous guests about their experience.

George

United States, February 2025

8.4/10

I had a great time at HM Playa Del Carmen. The pool area was absolutely beautiful and just as stunning as the pictures, although we could hear some noise from the pool parties at night. The breakfast was delicious with plenty of options, though the wait for made-to-order items could be a bit long. Overall, it was a charming stay with some minor quirks.

Rooms

8.0

I stayed in a double room that was clean and spacious, but we did face some noise from the pool area and the bathroom design had some drainage issues.

Service

9.0

The staff were friendly and helpful, especially the morning crew during breakfast who made sure everything was running smoothly.

Location

9.0

The hotel's location was perfect, just a few blocks from the beach and the lively 5th Avenue, making it easy to explore nearby restaurants and shops.

Dining

8.0

Breakfast had a great variety, including made-to-order eggs and fresh juices. The buffet was well-stocked but could use quicker replenishment during busy times.

Facilities

8.0

The pool area was lovely and the gym was decent for a quick workout. They also offered various services like tours and a convenient parking area.

Lewis

United States, October 2024

8.2/10

I truly enjoyed my stay at HM Playa Del Carmen. The hotel's peaceful ambiance and proximity to Fifth Avenue made it ideal for my vacation. Although the pool area was a highlight, there were a few minor issues with room service and some staff interactions that could be improved.

Rooms

8.0

The room was clean, comfortable, and featured a good rainfall shower, although I did notice some limitations in amenities compared to the promotional images.

Service

7.0

Most of the staff were friendly and accommodating, although there were a few instances where service could have been more attentive, particularly during busy times.

Location

10.0

The location was fantastic, just a couple blocks from the lively Fifth Avenue and the beach, yet it felt like a tranquil oasis away from the noise.

Dining

8.0

Breakfast was plentiful and varied, with delicious options every morning, though I sometimes had to wait for freshly prepared items like pancakes.

Facilities

8.0

The pool was beautiful and not overcrowded, and I appreciated the peaceful atmosphere, although I did experience issues with Wi-Fi in the pool area.

Alvin

United States, October 2024

7.8/10

I had a lovely stay at HM Playa Del Carmen, thanks to its fantastic location and excellent breakfast. although the check-in experience was a bit rocky with the room I had booked not being available. The staff were friendly and helpful overall, but I did encounter some issues with service at times.

Rooms

8.0

The room was spacious and clean, though I was initially disappointed that my booked terrace room wasn't available. I was upgraded to a junior suite, which was nice, yet felt it looked better in the photos.

Service

7.0

Staff members were generally helpful and friendly, especially in the dining area. but I did experience some odd moments at the reception that were a bit concerning.

Location

9.0

The hotel is in a fantastic location, just a short walk from 5th Avenue, making it easy to explore shops and restaurants. I appreciated being away from the party noise yet still close enough.

Dining

8.0

The breakfast buffet was fantastic with plenty of choices. I also enjoyed the poolside service, but it could have been faster during peak times.

Facilities

7.0

Facilities like the pool were lovely and relaxing, providing a chilled vibe. however, there were some minor issues with staff not promptly refilling amenities in the room.

John

United States, October 2024

8.2/10

My stay at HM Playa Del Carmen was a mixed experience. The location was perfect for exploring the vibrant city, situated just a short walk from both the beach and lively 5th Avenue. While the property itself is stunning with beautiful landscaping and a lovely pool area, the service left something to be desired at times. Overall, I enjoyed my stay but encountered a few bumps along the way. 🌺

Rooms

8.0

The rooms are nicely decorated and spacious, featuring large beds for a comfortable stay. However, I did find that my ground floor room lacked privacy.

Service

6.0

While the staff was generally friendly and helpful, there were a few instances where I felt the hospitality could improve, such as issues with dining restrictions and check-out procedures.

Location

10.0

The location is fantastic, just off the buzz of the city. It allowed easy access to local shops, restaurants, and the beautiful beach, making it perfect for exploring.

Dining

9.0

Breakfast offered a good variety of fresh foods, including hot options, juices, and pastries. It was intimate and delicious, helping start each day on the right note.

Facilities

8.0

The hotel features a lovely pool area, and offered additional facilities such as room service and airport shuttle services, which added convenience to my stay.

Mike

United States, September 2024

6.4/10

I enjoyed my stay at HM Playa Del Carmen, especially because of its beautiful setting and great breakfast spread. However, I found the customer service lacking, particularly in accommodating special requests and addressing issues promptly. The pool was too deep for casual lounging and the lack of elevators made navigating the hotel a bit of a hassle.

Rooms

6.0

Most rooms feature two full-size beds, which felt tight for a couple. I appreciated the modern furnishings, but the sound insulation wasn't great, making noise from the corridor quite bothersome.

Service

5.0

Service at the front desk could be improved, as they didn't seem eager to accommodate requests, like room changes or handling special surprises for guests. Staff interactions varied significantly in friendliness.

Location

8.0

The hotel is perfectly located just a short walk from 5th Avenue, allowing easy access to local restaurants and the beach without being in the middle of the party scene.

Dining

7.0

Breakfast offered a good variety, including made-to-order eggs and fresh fruit. However, after a while, the selections felt repetitive over the length of my stay.

Facilities

6.0

The pool area was nice but too deep for casual swimming, and the deepness made it difficult for families with kids. More shallow areas would enhance the experience.